Software Support

Job Description

 Job Summary:

Cyber Advance Solutions is seeking a dedicated and customer-focused Software Support Officer to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, software support, and ensuring the successful implementation and maintenance of our software solutions.

Responsibilities:

1. Provide professional and efficient support to customers to address inquiries and resolve issues promptly.
2. Assist in deploying, configuring, and troubleshooting software applications to meet customer needs.
3. Gather and analyze customer feedback to continuously improve products and services.
4. Foster strong relationships with customers through regular follow-ups to ensure satisfaction and retention.
5. Conduct training sessions for customers to help them effectively use software solutions.
6. Participate in testing software updates and new features to ensure quality and functionality before deployment.

Qualifications:

1. Bachelor’s degree in Computer Science, Information Technology, or a related field.
2. Strong communication and interpersonal skills.
3. Experience in customer service or software support is preferred.
4. Ability to troubleshoot and resolve technical issues effectively.
5. Proficiency in software implementation and training.

Experience Required:

Fresh Graduate Required

Why Join Us:

1. Competitive salary and benefits.
2. Opportunity to work with a leading software company.
3. Professional growth and development opportunities.
4. Collaborative and innovative work environment.