Associate Vice President - Software Engineering [Collections Software]

Job Description

 Job Roles & Responsibilities

Credence uses Ontario System Artiva, a debt collection record management system as its system of records to manage distressed assets of over $ 7.75 BN for 90 different portfolios across 33 clients. The programming team is responsible to on board new portfolios, add/edit work flows based on statutory requirements, portfolio SLA and other business requirements. The programming head will be responsible for:

• Managing all activities of the software engineering group ·
• Smooth functioning of the collection system (CRM) ·
• Managing timely deliverable throughout the agile delivery cycle for define, design, configure, test & roll out phase along with operational support for ongoing and new portfolios ·
• Analyzing business requirements and performing impact analysis pre-implementation to identify potential compliance/statutory risks and operational failures
• Team and task management to ensure on-time delivery of projects, set attainable goals to team members to finish the tasks / projects at hand ·
• Identifying and troubleshooting errors together with the team ·
• Devise project plans including testing and roll out for new programming projects ·
• Coordination with the OEM for technical issues, resolution and new feature/build releases ·
• Coaching, mentoring and motivating the team to help improve skills, improve productivity while improving their career opportunity. ·
• Collaborating with various clients and vendors demand a flexible schedule for the role as they may be spread across various time zones ·
• Put across policies and procedures in place for the team ·
• Provide technical support to other company personnel
• The programming head will be supported by a team of software developers and application support executives.

Candidate Requirements

• Minimum 12 years of technical experience.
• Understanding of applications deployed in Cloud environment preferably with AWS. AWS certification is good to have.
• In depth knowledge of programming preferably C++/C# or other Object Oriented Programming [OOPs].
• Excellent knowledge of various data structures (especially SQL database).
• Minimum 7 years experience in Project management experience preferably with PMP/PMI-ACP, ITIL etc.
• Experience in handling development and support projects.
• Excellent understanding of Agile methodologies and SLA management.
• Demonstrated ability to design, plan and implement transformational projects in a professional services organization.
• A self-driven performer, can identify issues related to the subject / department / domain and take up solving the challenges.
• Experience of handling big cross functional teams.
• Preferred Qualification – BE/MCA.
• Good communication and interpersonal skills.